Things to WANt to know
Q: "Am I able to stop in and buy a baked goods?"
A: Unfortunately not, as I am not a storefront bakery. Everything I make is pre ordered, if you would like to place an order but are unsure if it’s too late, shoot us an email at scratchbyjyn@gmail.com and we will be sure to let you know whether we’re all booked up or not, which leads to this next question...
Q: "How far in advance do I need to place my order?"
A: In regards to cakes, the earlier the better! Placing your order at least a month in advance ensures you lock in treats for your event. We are typically booked months out. Nevertheless, you miss all the shots that you don’t take, so reach out and if there is availability, it would be our pleasure to create awesome yumminess for you.
Q: "How do I place an order?”
A: Please populate the quote form located on our site so that I can gain some preliminary information. Once that is received, you will be contacted via email for further details & correspondence that will aide in solidifying your order, should there be availability on the books.
A: If you simply want to place an order for existing items on the website, feel free to do so at any time. Orders are received and processed within 7 days. If a local order, items are typically processed within 5 business days.
Q: "How much are your cakes?"
A: Each cake is very different. The price starts out with how many servings you'll be needing… from there we will have to look at how much detail and time that will be put into making items such as fondant designs, flowers, figures, fillings, as well as specific requests. The base pricing for all design cakes starts at $100 minimum.
Q: “Is there a deposit required before services?”
A: Yes, once we have confirmed your order, we require a 50% deposit. The remaining 50% will be due upon fulfillment of your order. Customers can also opt to pay in full but that is not mandatory until day of completion.
Q: "I've never had fondant, what does it taste like?"
A: Fondant is a form of icing that is very smooth and looks flawless on cakes Many designs that go onto cakes are made from fondant One can say it tastes like a chewier version of a marshmallow. Some people hate it while others love it. If you're worried your guests won't like the taste but you love the look, it is very easy to peel off and eat around! Nevertheless, fondant is not the end all be all, we specialize in creating custom designs. By any means, we can create something amazing with or without fondant!
Q: "Do you deliver? If so, how far?"
A: Absolutely!! I understand that it can be very stressful delivering a cake, so leave it to me to make sure it gets there in one piece! As for distance, right now there is no specific limit, but I do charge by the mile. Delivery fees would be added onto invoice post confirmation of location/ destination.
Q: “Do you offer wholesale pricing for vendors/establishments"
A: Yes, we would love to partner with you. Please send an inquiry to ScratchbyJyn@gmail.com. Let’s see how we can build together!